Primehotels Oy is adjusting its operations due to the coronavirus situation and will close part of its hotel and restaurant units until further notice. Primehotels closely monitors development of coronavirus and strive to open our doors as soon as the situation returns to normal. The number one priority is the safety of our guest and personnel and our aim is to do our best to ensure the well-being of all those who visit our facilities as corona virus develops. Staying in the hotel premises that are open is still safe.
Check our closed units here >>
Questions and answers concerning coronavirus»
In this exceptional situation, the hotel and restaurant industry will have to make radical decisions in order to secure future operations. The demand for hotel reservations and restaurant services have fallen sharply as a result of the rapid development of corona virus during March. Closure of restaurant facilities is also in line with the spirit of regulatory guidelines, though not mandatory, as currently instructed by the Government.
As a result, our operations and resources will be reduced which may cause temporary disruption to reach our personnel.
We want to offer our guests the most flexible terms and conditions for booking and cancellation policies.
If you have paid for your booking in advance we will refund your prepayment when the hotel is closed or alternatively, we may transfer the reservation free of charge to a new time period, according to the availability of the hotel, when the reservation is made directly through Primehotels. For refunds and cancellations, you may contact Primehotels sales office. Questions related to booking made via third parties will be dealing directly with the selling party. For reservations cancelled due to the closure of the hotel, we strive to contact our customers. Group and meeting bookings are handled on case by case.
The cancellation policy applies to all accommodation bookings that were intended to take place during the period when the hotel is closed due to the state of emergency.
All bookings at Hotel Katajanokka can be cancelled free of charge up to 24 hours before the start of the booking.
Contact for reservations Primehotelsin sales office:
Hotel Katajanokka: +358 9 686 450, firstname.lastname@example.org
Hotel Rantapuisto: +358 9 319 1110, email@example.com
Hotel Sveitsi: +358 19 45 881, firstname.lastname@example.org
Hotel Oscar: +358 17 579 011, email@example.com
Spahotel Casino: +358 15 739 5430, firstname.lastname@example.org
Primehotels closely monitors the development of coronavirus COVID-19 and the guidance of local health authorities. You can follow the current situation on our website at www.primehotels.fi.