Prime Guest loyalty program terms and conditions


  1. Prime Guest members can collect stamps for both accommodation and restaurant purchases.
  2. All Prime Guest member benefits are personal, unless otherwise has been mentioned in the benefits terms.
  3. Members must be over the age of 18.
  4. Each staying Prime Guest customer gets one stamp on the stamp card per night.
  5. Each individual stamp is valid for 12 months.
  6. Overnight stays booked through Primehotels’ own reservation channels are entitled to the stamps.
  7. It is also possible to accumulate stamps on the stamp card for each one-time purchase worth €120 in a restaurant, if the total amount of the bill exceeds €120.
  8. The recipient of the stamp must be on site and authenticate their membership by showing the identification page of the Prime Guest application.
  9. After collecting four stamps, the Prime Guest loyal customer has earned a fifth night free of charge.
  10. The award night entitles you to stay in a Prime Guest or equivalent room class, 2 bedrooms, subject to availability.
  11. A full stamp card, 5 stamps, entitles you to automatic transfer to the Prime Guest Unique level.
  12. A full stamp card at the Unique level, 5 stamps, entitles you to a €10 restaurant gift card in addition to an award night. The gift card is valid for 2 months from the date of issue.
  13. Staying at the Prime Guest Unique level and the right to Unique benefits is maintained by earning a full stamp card, entitling you to 5 stamps in the next 12 months.
  14. Stamps cannot be transferred to another Prime Guest member.
  15. Prime Guest benefits take effect from the day you register and download the app. You cannot get stamps for overnight stays and restaurant purchases that have taken place before becoming a member.
  16. Every new regular customer is entitled to a restaurant voucher worth €10, which can be used in all Primehotels restaurants, valid for 2 months after joining.
  17. Benefits cannot be combined with other offers.
  18. Benefits and rewards cannot be exchanged for cash.
  19. When paying with an accommodation gift card, we issue stamps corresponding to the accommodation. Other benefits are not valid when staying with a gift card.
  20. We do not issue stamps for reservations paid with restaurant gift cards.
  21. Not all group bookings are entitled to Prime Guest benefits, so when making a group booking please check whether these benefits are valid with your group. Prime Guest benefits are not available for corporate group bookings.
  22. Prime Guest benefits do not apply on bookings made through third parties such as:
    • Third party bookings (Online travel agencies such as, Expedia and similar operators)
    • Prices from retailers and tour operators
    • Crew prices

If your mobile phone number changes, please contact
Membership can be terminated at any time by contacting

Take advantage of the loyalty benefits today – Join now!

PRIME GUEST is Primehotels’ loyalty program, which offers personal, monetary benefits to those who stay and dine in our hotels. Joining and becoming a member of the PRIME GUEST loyalty program is completely free of charge and your benefits take effect immediately.

Join now, you will get a restaurant gift card worth 10 €

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As a Prime Guest member, you always get:

  • -12 % OFF our best public room rates of the day
  • A stamp for every hotel stay
    • when the reservation has been made directly on Primehotels’ or the hotel’s own website or at the corporate contract price
    • please note that Prime Guest benefits are not granted for reservations made through a third party (e.g., Expedia)
  • A stamp for restaurant purchases when the total amount exceeds €120
  • With four stamps, a hotel night free of charge
    • after collecting four stamps, you have earned a reward night, which entitles you to stay in a Prime Guest or equivalent room category, in a Primehotels hotel of your choice, subject to availability
    • the prize night is valid for 6 months from the date of issue of the gift card
  • With a full stamp card, you automatically move to enjoy the benefits of the Prime Guest Unique level
    • full stamp card = five stamps (during 12 months)
  • Variable hotel-specific benefits
  • Join now, you will get a restaurant gift card worth 10 €